Custom nameplate necklaces available now!
Custom nameplate necklaces available now!
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Please reach us at sales@shophjonline.com if you cannot find an answer to your question.
Expected Shipping Time: All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with a product, you may return it within 14 days of receipt for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
Jewelry must be returned in its original condition and packaging. Customized items are not eligible for return unless there is a defect in craftsmanship.
Contact us at sales@shophjonline.com to obtain a Return Merchandise Authorization (RMA) number.
Place the item securely in its original packaging, and mail your return to the following address:
Healani Jewelry
54 Ala Muku St
Hilo, Hawaii 96720
Attn: Returns
RMA#
You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Time Expectations for Returns: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Contact Information: For any questions or concerns regarding our policies, please contact us at:
Email: sales@shophjonline.com
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