Store Policy

Expected Shipping Time: All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with a product, please contact us. 

 We do not accept returns for customized jewelry. This includes any items that have been personalized, engraved, or made to order.

Contact us at sales@shophjonline.com to obtain a Return Merchandise Authorization (RMA) number. We cannot accept any packages without a RMA number. 

You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Time Expectations for Returns: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Contact Information: For any questions or concerns regarding our policies, please contact us at:

Email: sales@shophjonline.com