Terms and conditions

 Welcome to our website. By accessing, browsing, or purchasing from this site, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, you may not use this website.

This website is owned and operated by our jewelry brand. Throughout the site, the terms “we,” “us,” and “our” refer to the business. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, policies, and notices stated here.

By using this site, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. You may not use our products or services for any illegal or unauthorized purpose.

Our jewelry is handmade, and natural variations are expected. Colors, textures, shapes, and materials may differ slightly from photos. These variations are not considered defects.

We use nickel‑free wire and high‑quality materials, but we cannot guarantee that every customer will be free from allergic reactions. Please purchase mindfully.

All prices are listed in USD. We reserve the right to change prices at any time without notice.

We accept major payment methods including credit/debit cards and approved third‑party processors. All payments must be completed at checkout. Orders will not be processed until payment is received.

Due to limited inventory and handmade production, items may sell out quickly. Adding an item to your cart does not guarantee availability.

We reserve the right to refuse or cancel any order if fraud, misuse, or suspicious activity is detected.

Shipping timelines are estimates and may vary due to carrier delays, weather, or unforeseen circumstances. Once your order is handed to the carrier, responsibility for delivery transfers to the carrier.

Customers are responsible for providing accurate shipping information. We are not liable for lost packages due to incorrect addresses.

All sales are final unless an item arrives damaged or defective.

To request a replacement or store credit for a damaged item:

• Contact us within 48 hours of delivery.
• Provide photos of the item and packaging.
• Items must be unused and in original condition.

We do not offer refunds for:

• Buyer’s remorse
• Wear and tear
• Damage caused by misuse
• Custom orders
• Discounted Sale items

Custom pieces are non‑refundable once production begins.

Custom orders require clear communication and approval before production. Deposits are non‑refundable. Timelines vary depending on design complexity and material availability.

All content on this website—including photos, product descriptions, cultural storytelling, branding, logos, and designs is our intellectual property.

You may not copy, reproduce, distribute, or use our content without written permission. Unauthorized resale or misrepresentation of our jewelry is prohibited.

You agree not to:

• Engage in fraudulent activity
• Attempt to hack, disrupt, or misuse the website
• Scrape or collect data without permission
• Use our products or content for harmful or unlawful purposes

We may use third‑party providers for payment processing, shipping, or analytics. These providers have their own policies, and we are not responsible for their actions or errors.

To the fullest extent permitted by law, we are not liable for:

• Any indirect, incidental, or consequential damages
• Allergic reactions
• Shipping delays or carrier errors
• Losses resulting from misuse of products

Your use of the site is at your own risk.

Your privacy is important to us. Our Privacy Policy explains how your information is collected, used, and protected. By using this site, you consent to our privacy practices.

We reserve the right to update or modify these Terms & Conditions at any time. Changes take effect immediately upon posting. Continued use of the site means you accept the updated terms.

These Terms & Conditions are governed by the laws of the State of Hawai‘i. Any disputes will be handled in Hawai‘i courts unless otherwise required by law.

For questions about these Terms & Conditions, please contact us at customer support email sales@shophjonline.com